Specified commercial transaction

distributor Investment JP Co., Ltd.
Operation manager Yasushi Yoshida
address Headquarters 5F Investment JP Kitahama Building, 2-3-5 Koraibashi, Chuo-ku, Osaka 541-0043

Warehouse Villa Giornata 3-20-16 Kanda, Ikeda 563-0043

telephone number 06-6949-9800
Fax number 06-6949-9801
mail address info@cambodiaearthfarm.com
URLs https://cambodiaearthfarm.asia/
Business day Weekdays 10:00-18:00 *Closed on Saturdays, Sundays, and public holidays
Necessary payment other than products

[For domestic delivery]

postage

Free shipping over 5,000 yen

Yamato Transport

Hokkaido 1,090 yen
Aomori Prefecture, Iwate Prefecture, Akita Prefecture 785 yen
Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture 705 yen
Ibaraki prefecture, Tochigi prefecture, Gunma prefecture, Saitama prefecture, Chiba prefecture, Tokyo, Kanagawa prefecture 630 yen
Yamanashi Prefecture, Niigata Prefecture, Nagano Prefecture 630 yen
Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture 550 yen
Gifu Prefecture, Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture 550 yen
Shiga Prefecture, Kyoto Prefecture, Osaka Prefecture, Hyogo Prefecture, Nara Prefecture, Wakayama Prefecture 550 yen
Tottori prefecture, Shimane prefecture, Okayama prefecture, Hiroshima prefecture, Yamaguchi prefecture 550 yen
Tokushima Prefecture, Kagawa Prefecture, Ehime Prefecture, Kochi Prefecture 630 yen
Fukuoka prefecture, Saga prefecture, Nagasaki prefecture, Oita prefecture 630 yen
Kumamoto Prefecture, Miyazaki Prefecture, Kagoshima Prefecture 630 yen
Okinawa Prefecture 1,365 yen

Cool mail

Nationwide uniform 910 yen

Cash-on-delivery charge

If you choose cash on delivery as your payment method, a cash on delivery fee of 330 yen will be charged for each order.

COD fee uniform 330 yen

[For overseas delivery]

postage

The price will change depending on the shipping area. Shipping charges will be displayed on the checkout screen when you place your order.

commission

In addition to shipping charges, customs duties, other import taxes, and customs clearance fees will be incurred after shipment.

Desired delivery date and desired delivery time

Please note that the desired delivery date and desired delivery time cannot be specified for overseas delivery.

How to order

■Normal purchase Select "One-time purchase" for the item you wish to purchase, press the "Add to cart" button, and follow the instructions to place your order.

■ Regular purchase

Please select "Continue to purchase" for the item you wish to purchase, press the "Add to Cart" button, and follow the instructions to place your order.

* If you purchase a regular purchase, it will be delivered repeatedly. These are based on the duration and frequency of your chosen subscription.
Your payment details are stored securely and you will be charged for each delivery unless you choose to prepay.

Some subscriptions may auto-renew at the end of the term. If you don't want to renew your subscription, you can cancel it.

If you wish to cancel or change your subscription, you can do so at any time. Your order confirmation email contains a link to your order. You can manage your subscriptions from there.

payment method

[For domestic delivery]

cash on delivery

*Please pay at the time of pick up.

Bank transfer

*Customers are responsible for handling fees.

*If payment cannot be confirmed within 3 business days after placing the order, the order will be treated as canceled. Please note.

credit card, shoppay, apple pay, google pay

*Credit cards are Visa, Mastercard, American Express, and JCB

[For overseas delivery]

credit card, shoppay, apple pay, google pay

*Credit cards are Visa, Mastercard, American Express, and JCB

Delivery company

[For domestic delivery]

Yamato Transport

[For overseas delivery]

EMS
Delivery time

After confirming your order, we will arrange the shipment.

Orders received on weekends and holidays will be arranged after the holidays.

In the case of cash on delivery or credit card, as a general rule, we will ship within one week (three business days) after confirming your order.

*For customers who choose "bank transfer" as the payment method, the product will be shipped within 3 business days after the payment is confirmed.

If for some reason we are unable to fulfill your order, we will contact you by email.

After shipping, a shipping completion email will be sent to the customer.

Customers who have set their e-mail reception refusal settings, please register the following domain to the list that can receive e-mails.
[Domain to set]
@cambodiaearthfarm.com

Regarding the delivery status of the product, we will send a shipping completion email to your registered address on the day of shipment.

You can check it with the "delivery slip number" described in the e-mail.

For details on the delivery date, please contact the delivery company based on the delivery slip number.

About returns and exchanges

In the unlikely event that the product is defective (damaged or damaged), wrong quantity, incorrect product, etc., please contact us by e-mail or phone within 7 days after the product arrives.

In that case, the shipping fee will be borne by our company.

After confirming the stock status of our shop, we will exchange it for a new or equivalent product, or refund it (transfer fee will be borne by our shop).

In the case of contact by e-mail, we will accept it with a reply (or telephone contact) from our shop.

*Please note that we cannot accept exchanges or returns if there is no contact within 7 business days after the product arrives, or if the product has been soiled or damaged by the customer.

We do not accept returns due to customer's convenience.